Refund policy

At AR Sereno, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or replacement under the terms described below.

Return Eligibility

Products purchased from our website may be eligible for return or replacement if the following conditions are met:

  • The return request is raised within 7 days of delivery.
  • The product is unused and in the same condition as received.
  • The item is returned in its original packaging along with all accessories and documentation.
  • Valid proof of purchase or order confirmation is provided.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of receiving the order.

You may be asked to provide images or videos of the product along with the order details so that our support team can review the issue.

Open Box Video Policy

To ensure transparency and prevent fraudulent claims, AR Sereno requires customers to record an unboxing video while opening the delivered package.

The unboxing video must clearly show the following:

  • The sealed package before opening
  • The shipping label on the package
  • The complete unboxing process without any cuts or edits
  • The condition of the product and items inside the package

The unboxing video will be required to process claims related to:

  • Damaged products
  • Missing items
  • Incorrect product received

Claims regarding damaged, missing, or incorrect products may not be accepted without a valid and clear unboxing video recorded at the time of opening the package.

Refund Process

Once the returned product is received and inspected by our team, the refund will be initiated if the return request meets the eligibility conditions.

The refund will be processed to the original payment method used during the purchase. Please allow 5–7 business days for the refund to reflect in your account depending on your bank or payment provider.

Replacement

In cases where a product is defective or damaged, we may offer a replacement instead of a refund, depending on product availability.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons, safety concerns, or special promotional offers. These conditions will be mentioned on the product page if applicable.

Cancellation Policy

Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact our support team.

  • Brand: AR Seren
  • Email: support@arsereno.live
  • Phone: 7507252663